Expert evaluation of quality of grant of hairdresser services

Trachenko Luidmyla
Candidate of Economics, Associate Professor, Department of Examination of Goods and Services, Odessa National Economic University, e-mail:atlantidka@mail.ru

Baiorynas Dariia
Odessa National Economic University, e-mail:dashka.bayorinas@mail.ru

Cite this article:

Trachenko, L., Baiorynas, D. (2016). Expert evaluation of quality of grant of hairdresser services. Ed.: М.D. Baldzhy (ed.-in-ch.) and others [Systema pensiinoho zabezpechennia Ukrainy ta yevrointehratsiini protsesy; za red.: М. D. Baldzhy (gol. red.)], Scientific Bulletin of the Odessa National Economic University (ISSN 2313-4569), Odessa National Economics University, Odessa, No. 3(235), pp. 148-159.

Abstract

In the article the basic methods on expert evaluation of the quality of hairdressing services. The system of criteria of evaluation of quality of grant of hairdresser services is certain by means of methodology of SERVQUAL. For determination of the most essential criteria of evaluation of quality of grant of hairdresser services from the point of view of consumers, questioning of respondents (visitors) of barbershop was conducted. It gave an opportunity to expect importance of every criterion. It is certain as a result, that the major criteria of evaluation of quality of grant of hairdresser services from the point of view of consumers it is been: qualification and competence of personnel, ethicness of workers, condition of service, relation of personnel after providing service, quality of enterprise and his basic possibilities after the giving of services. The got results of expert evaluation of quality are substantial information for the acceptance of administrative decisions managing a barbershop relatively to the improvement of quality of services.

Keywords

hairdresser services, criteria of quality, indexes, system of criteria, methods of estimation of quality, expert evaluation, standard.

JEL classification: R400

UD classification: 687.53:65.018

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